Frequently Asked Questions
What payment options do you accept?
We accept Visa, MasterCard, Bancontact, iDeal and Bank Transfers.
How long does it take to process my order?
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process.
How do I track my order?
A shipping confirmation email including carrier-specific tracking information will typically be sent within 24 hours of item shipping. With the tracking number you will be able to trace your package.
Who pays for shipping a return?
The cost for shipping a return is for the customer.
What if my order gets lost or damaged during transportation?
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact customer service immediately. We must be informed of all shipping related claims within 48 hours after the package was received.
If your package gets lost during transportation, please contact customer service immediately so we may assist you in arranging for a replacement product or a refund.
What is your return policy?
If you are not satisfied with your purchase, for any reason, you may return an unused item within 14 days after you have received the order. Items that are being returned must be in new and unused condition. All original boxes, bags and packaging must be in new condition and included with the product(s).
You must send the items to the following address:
Cupolo Sport Vest 6 2230 Herselt Belgien
What products are covered under warranty?
All our products are covered by the official and limited manufacturer's warranty against manufacturing defects for the period specified in the table below. This warranty does not apply to damage caused by external damage or improper use. If a product is covered by this warranty, the manufacturer/retailer will repair the product at its sole discretion using new or reconditioned components or, if repair is not possible, provide a replacement part! The warranty does not apply to parts subject to normal wear and tear, such as the palms of hockey gloves, shafts, blades, and sticks. (*)
Please consult the table below for your specific period of warranty. (**)
| Skate Boots(Ice & Inline) | Helmets | Shin, Shoulder & Elbow Pads |
Ice Pants & Girdles |
Inline Pants | Hockey gloves | Facecages & Visors | Jocks & Under-garments | Bags & Backpacks | |
| Bauer | 90 Days | 1 Year | 90 Days | 90 Days | N/A | 90 Days | 90 Days | 30 Days | 90 Days |
| CCM | 90 Days | 90 Days | 90 Days | 90 Days | 90 Days | 90 Days | N/A | N/A | 90 Days |
| Easton | 90 Days | 1 Year | 90 Days | 90 Days | N/A | 90 Days | N/A | N/A | 90 Days |
| Graf | 90 Days | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Warrior | N/A | 1 Year | 30 Days | 90 Days | N/A | 30 Days | N/A | 30 Days | 30 Days |
| True | 90 Days | 1 Year | 90 Days | 90 Days | N/A | 90 Days | N/A | 30 Days | 90 Days |
| Winnwell | N/A | N/A | 90 Days | 90 Days | 90 Days | 90 Days | N/A | 90 Days | 90 Days |
(*) A hockey stick/shaft/blade is a product that is created with advanced technology and of a brittle material to make you a better hockey player. Due to the nature of the sport these items are prone to external abuse and will brake sooner or later depending on the damage that is inflicted.
(**) All values in this table refer to the number of days; e.g. a value of 90 equals a period of 90 days of warranty. An empty value or if the product category is not mentioned, means no warranty is applicable for this item/category in accordance to our general warranty conditions.
Is Cupolo Sport an online store only?
Cupolo Sport is your specialized ice hockey and inline hockey online shop. As part of Sportinvestments BV – one of the largest retailers of ice hockey equipment in Europe – we have been offering high-quality products for professionals, clubs, and amateur players for over 50 years. Here you'll find everything you need for your game: skates, sticks, protective gear, inline hockey skates, and more. Thanks to our many years of experience, we guarantee first-class advice, top brands, and fast delivery. Trust Cupolo Sport – your partner for buying hockey equipment online.